Get in Touch
All inquiries go to the same support team - we'll route your message to the right person.
Common Questions
🤖 AI grading seems incorrect
Our AI is continuously learning. If you receive feedback that seems wrong, try asking a follow-up question for clarification, or contact our academic team with specific examples.
🔒 Can I delete my account?
Yes! You can delete your account and all associated data anytime. Email our privacy team or contact general support for assistance.
📚 Missing topics or questions?
We're continuously improving our question database. Let us know what thermodynamics topics you'd like to see added!
💡 Feature requests
Have ideas for improving Thermo Tutor? We love hearing from students! Send your suggestions to our support team.
🎓 Academic integrity concerns
Thermo Tutor is designed for learning and practice. Always follow your institution's academic integrity policies for graded work.
Response Times
We typically respond to emails within 24-48 hours during business days (Eastern Time). For urgent issues, please mark your email as "URGENT" in the subject line.